Mandarin Phone Calls: Appointments, Deliveries & Customer Service

By the end you can

• Answer the phone, say who you are and ask for the person you need
• Book, move and cancel appointments with clear times
• Give numbers and addresses to couriers and solve problems with customer service

What’s inside

• Unit 1: Learn: Answering the Phone · Practice: Practice: Hello, Who's Calling? · Learn: Asking for Someone · Practice: Practice: Is Anyone There?
• Unit 2: Learn: Saying Phone Numbers · Practice: Practice: Numbers on the Line
• Reference: Numbers and Phone Words
• Unit 3: Learn: Booking an Appointment · Learn: Changing or Cancelling · Practice: Practice: Booking Times
• Story 1: Lin Hao Calls the Dentist · Practice: Practice: At the Dentist
• Unit 4: Learn: Your Parcel Has Arrived · Learn: Giving Your Address · Practice: Practice: Deliveries
• Story 2: Chen Xiaoyu's Parcel · Practice: Practice: The Parcel Locker
• Unit 5: Learn: Calling Customer Service · Learn: Sorry, Say That Again? · Practice: Practice: Solving Problems
• Cards: Phone Call Word Cards
• Reference: Phone Survival Lines
• Review: Review: A Broken Lamp
• Planner: My Phone Call Checklist

Who it’s for

Learners past the basics who want to say more, and say it more naturally.

Frequently asked questions

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